Shipping Policy

At Everbond, we aim to process and deliver your order as quickly and reliably as possible.

We currently ship orders to customers worldwide.

Processing Time

Orders are normally processed and prepared for shipment within 1–3 business days after payment has been successfully received.

During periods of high order volume, holidays, promotions, or circumstances beyond our reasonable control, processing may take longer.

Delivery Time

Once your order has been shipped, the estimated delivery time is up to 20 calendar days.

Delivery times may vary depending on the destination country, local postal services, customs procedures, and other circumstances outside of our reasonable control.

The 20-day delivery timeframe is an estimated maximum delivery timeframe under normal shipping conditions and does not include delays caused by customs, import procedures, natural disasters, strikes, carrier disruptions, or other events beyond our reasonable control.

Tracking

Where available, you will receive a shipping confirmation email containing tracking information once your order has been shipped.

Please allow some time for tracking information to become active after the order has been dispatched.

Customs, Duties and Taxes

For international orders, the destination country may impose customs duties, import taxes, VAT, or other charges.

Unless otherwise stated at checkout, any customs duties, import taxes, VAT, brokerage fees, or similar charges imposed by the destination country are the responsibility of the customer.

Customs procedures may also cause delays that are outside of our control.

Customers are responsible for providing accurate and complete delivery information and for complying with applicable import requirements in their country.

Incorrect Address

Please make sure that your shipping address is complete and accurate before completing your purchase.

We are not responsible for delays or failed deliveries resulting from an incorrect, incomplete, or outdated address provided by the customer.

If an order is returned to us because of an incorrect address, refusal of delivery, or failure to collect the package, we may contact you to arrange a reshipment. Additional shipping costs may apply where permitted by applicable law.

Lost or Delayed Orders

If your order has not arrived within the expected delivery timeframe, please contact us at everbondinfo@gmail.com so that we can investigate the shipment with the relevant carrier.

If a shipment is confirmed as lost, we will work with the customer and the carrier to determine the appropriate solution in accordance with applicable law.

Nothing in this policy limits or excludes any mandatory consumer rights that may apply in the customer's country.

Damaged Packages

If your package arrives visibly damaged, please contact us as soon as possible at everbondinfo@gmail.com and provide photographs of the package and the product.

For information regarding damaged, defective, or incorrect products, please refer to our Returns & Refunds Policy.

International Shipping

We ship internationally. However, certain destinations may be temporarily unavailable due to shipping restrictions, carrier limitations, customs regulations, or other circumstances.

We reserve the right to cancel or refund an order where delivery to the selected destination is not reasonably possible.

Contact

If you have any questions regarding shipping or your order, please contact us at:

everbondinfo@gmail.com