Returns & Refunds Policy

At Everbond, we want you to receive your order in perfect condition. If your item arrives damaged, defective, incorrect, or materially different from what you ordered, please contact us so we can review the issue and provide an appropriate solution.

Damaged, defective or incorrect items

You have 30 calendar days from the date you receive your order to contact us if your item arrives:

• Damaged during shipping

• Materially different from the description of the product purchased.

To report an issue, please contact us at everbondinfo@gmail.com and include your order number, a description of the issue, and, where reasonably possible, clear photographs or videos of the product and its packaging.

We may request additional information or evidence reasonably necessary to assess the issue.

If we determine that the item was damaged, defective, incorrect, or materially different from what was ordered, we will provide an appropriate remedy in accordance with applicable law. Depending on the circumstances and the applicable law, this may include a replacement, repair, partial refund, full refund, or another appropriate solution.

Where required by applicable law, we will also cover the reasonable costs associated with returning a damaged, defective, or incorrect item.

This 30-day reporting period does not limit or exclude any mandatory consumer rights or legal guarantees that apply to your purchase under the laws of your country.

Change-of-mind returns

Unless otherwise stated on the product page or required by applicable law, we do not offer a voluntary return period beyond the rights provided by applicable consumer protection laws.

Nothing in this policy limits any statutory right you may have to cancel, withdraw from, return, repair, replace, or obtain a refund for your purchase.

European Union and European Economic Area

If you are a consumer located in the European Union or another jurisdiction where a statutory cooling-off period applies, you may have the legal right to cancel your online purchase within the applicable statutory period without providing a reason.

For consumers in the European Union, this generally includes a 14-day right of withdrawal for online purchases, subject to applicable legal exceptions.

This statutory right is separate from our 30-day policy for products that arrive damaged, defective, incorrect, or materially different from what was ordered.

Returns

If a return is required, please contact us at everbondinfo@gmail.com before sending anything back.

We will provide the applicable return instructions and, where required by applicable law or where the return relates to a confirmed damaged, defective, or incorrect item, we will provide or reimburse the applicable return shipping costs.

Please do not send products to a return address without first contacting us, as the appropriate return address may vary depending on the location from which your order was shipped.

Condition of returned products

For voluntary returns where permitted by law, products should be returned in the condition in which they were received, including their original packaging and tags where applicable.

This condition requirement does not limit your statutory rights in relation to products that are defective, damaged, incorrect, or otherwise not in conformity with the purchase contract.

Non-returnable items

Certain products may be excluded from voluntary returns where permitted by applicable law, including certain:

• Personalized or custom-made products;

• Products that are made to the customer's specifications;

• Perishable goods;

• Sealed products that cannot be returned for health or hygiene reasons once unsealed; and

• Other products for which a statutory exception applies.

Any such exclusion applies only to the extent permitted by applicable law and does not affect mandatory consumer rights relating to defective, damaged, incorrect, or non-conforming products.

Sale items and promotions

Products purchased during a sale, discount, or promotional period are subject to the same mandatory consumer rights as products purchased at full price.

A sale or promotional price does not remove or reduce any statutory right to a refund, replacement, repair, cancellation, or other remedy where required by applicable law.

Exchanges

Where permitted, we may offer an exchange for another product. However, where applicable law gives you a right to a refund, repair, replacement, cancellation, or another remedy, your statutory rights will prevail.

Refunds

If a refund is approved, we will process it using the original payment method where reasonably possible.

The timing of the refund may depend on your payment provider, bank, or card issuer.

Where applicable law requires a refund to be issued within a specific period, we will comply with that requirement.

Legal rights

This policy is intended to provide clear information about our return process and does not limit, exclude, or waive any consumer rights that cannot legally be limited or excluded in the country or jurisdiction where the customer resides or where the applicable transaction is governed by mandatory consumer protection laws.

Where a mandatory consumer protection law provides a customer with rights that are more favourable than those described in this policy, those mandatory rights will apply.

If you have any questions regarding a return, refund, damaged item, defective product, or your statutory consumer rights, please contact us at:

everbondinfo@gmail.com